Terms and Conditions

Battery Disclaimer

E-Cig City Upland provides no warranty for lithium batteries or rechargeable batteries once they are in use, beyond confirming their functionality on the first charge. We are not liable for any damage due to usage, charging, or storage after purchase. By purchasing these products, you accept full responsibility for their safe use and acknowledge the risks associated with lithium and rechargeable batteries.

Product Use and Research

We urge customers to thoroughly research products before purchase. We do not guarantee the performance variables of our products, such as leaking, taste, or vapor production. E-Cig City Upland assumes no responsibility for the risks involved in using our products.

Participation Disclaimer

E-Cig City Upland does not monitor all user communications on our site but reserves the right to remove content that is abusive, fraudulent, or violates copyright. Feedback on third-party links is welcome to ensure their quality and relevance.

Third-Party Links/Affiliates

E-Cig City Upland may provide links to third-party sites for convenience. We do not control these sites and are not responsible for their content. Use these links at your own risk.

Your Account

You are responsible for maintaining the confidentiality of your account and password and for all activities that occur under your account. E-Cig City Upland reserves the right to refuse service, terminate accounts, or cancel orders for those not of legal smoking age.

Shipping and Handling

Orders are processed within 24-48 hours. Shipping times are estimates and not guaranteed. Issues with USPS deliveries are beyond our control and must be addressed with USPS directly.

Risk of Loss

The risk of loss for items purchased from E-Cig City Upland transfers to you upon our delivery to the carrier.

Term and Termination

These terms are applicable to you upon accessing the site or completing a transaction. E-Cig City Upland may terminate these terms at any time without notice. Certain provisions remain in effect after termination.

Return/Refund Policy

Defective items may be returned within 30 days of shipment for store credit only. Non-returnable items include RBA, RDA, cartomizers, atomizers, drip tips, e-liquid, and batteries. For more information, please contact us.

Reward Points

Reward Points are non-transferable, cannot be redeemed for cash, and are valid only for future purchases on our site.

Typographical Errors

E-Cig City Upland reserves the right to cancel orders due to incorrect listings or pricing. In such cases, a full refund will be issued.


You agree to indemnify E-Cig City Upland and its affiliates against any losses related to your account misuse or conduct by others accessing the site through your internet account.

Battery Warning

Rechargeable batteries carry inherent risks. We are not responsible for any damage due to misuse or mishandling of batteries and chargers. Learn more about battery safety at Battery University.

E-Cig City Upland reserves the right to refuse service at our discretion.